ECommerce 3PL Built By ECommerce Founders For Fast Growing Brands
#1 Ecommerce Order Fulfillment Center, Same Day Order Processing, Low Cost, No Storage or Receiving Fees, Lightning Fast Communication!
"FlatFee has been a true partner to us. I cannot put into words the appreciation I have for the team and all the work they do for us. As fellow ecommerce founders, FlatFee's entire team has a deep understanding of the complexities of ecommerce that most 3PL companies can’t even comprehend!"
- Anthony Tranchida, Grill Rescue
We're Not Your Typical Fulfillment Partner...
If you believe there's no difference between ecommerce 3PL providers, then you have clearly never talked to us! As fellow ecommerce founders we have dealt with millions of our own orders, and we understand that fulfillment is one of the hardest, most complex, and unforgiving parts of the business.
Sick of surprise fees, delays, terrible communication, mis-shipped orders, and horrific surprises during our peak times, we made the decision to do start fulfilling our own orders and the rest is history!
That's why you'll never be hit with surprise fees or wait days for a response. You'll have real, dedicated support (even our cell phones), orders shipped lightning fast, and with such accuracy that even your controller will be impressed.
If you’re tired of wanting to smash your laptop over 3PL shipping mishaps, let us create a magical fulfillment experience for you. 😊
Every order is a chance To WOW your customers
So We make every shipment count!
wow your customers
We understand how expensive customer acquisition is and how crucial it is to impress your customers. Our founding principle was to treat each and every single order as if it were our own. This means lightning fast order processing, same-day shipping, and an unwavering commitment to accuracy AND on the back-end clear communication and hyper-responsiveness to our clients needs.
Flat Fee Advantage
- Simple Fee Structure: Our Pick n Pack Fee & Shipping Fee, NO OTHER FEES! This means no storage, receiving, pallet, or setup fees!
- Hyper Competitive Rates: We work tirelessly to be able to offer extremely low cost shipping rates because let's be real - we can give you the white glove service but if we can't save you money and increase your bottom line, what's the point?! Our clients switch to us from other 3PLs first because we are able to dramatically reduce their costs AND then they fall in love with our team and the support we provide.
- Communication: Expect lightning fast communication with us over dedicated slack workspaces, and for those last minute projects or emergencies you have our cell phones! We measure our responsiveness in minutes. The days of waiting "2 to 3 business days" or "escalating to a manager" for an update from your 3PL are over!
- Streamlined Experience: Full order management, order analysis, shipping status, inventory management, and individual order support through our proprietary private client portal. Gone are the days of managing reships, address changes, and order issues over slack or spreadsheets.
- Integration: Our platform will integrate with you store via an automated api integration with a single click. Worried if we can connect with your store? Worry no more, we build custom integrations for our clients all the time so in the off chance we do not have an existing integration to your store or system, in a matter of hours we'll have one built!
- Full Stack 3PL: We do it all, seriously! From DTC ecommerce to marketplace stores to all things Amazon, from full blown retail programs at Walmart to Costco to GNC we have you covered. EDI & Inventory system integrations? Check and Check. Returns? Of course! Wholesale orders? LTL Shipments? Bulk shipments to distributors? We do these all day. Kitting? Assembly? Bundling? Order Customization? Custom Packaging? We have you covered.
We care about you
We cannot put into words the level of care and empathy we have for our clients. It's something you only understand after experiencing our services and the support we provide. Nor can we understate how critically important your order fulfillment is, and how much we understand how incredibly hard it is to build a successful brand and win in an environment where ad costs are rising year over year, new knock-offs and copycats appear weekly, and platforms are constantly changing. We are here to be a value add partner in your ecommerce business and to provide you with the peace of mind that we are connecting you to your customers every day.
A Hyper Growth Partner 🚀
Built For Brands That Reach For The stars
Brand A
- Order Volume: Kickstarter ➡️ 2,000 Daily Orders
- Kitting: All Orders Are Sold As Bundles And Are Built From Individual Skus Into Custom Packaging For Each Type Of Bundle
- Inventory Management: Our Software Is Able To Accurately Track Available Individual Skus And Allocate In Real Time Against All Bundles Sold Solving Shopify Inventory Tracking Issues
Brand B
- Order Volume: 100 Daily Orders ➡️ 3,000 Daily Orders Growth In 6 Months
- Sales Channels: Multiple Sales Channels Aggregated Into One Store For Seamless Order Fulfillment
- Inventory Velocity: Ability To Support Client's Growth With Accurate Inventory Velocity & Forecasting
Brand C
- Order Volume: Doubled Year Over Year For Multiple Years, 250k Orders Monthly Between DTC Store & Amazon Shipments
- Sku Growth: 20 Skus Have Grown To 85+ Skus
- Peak Volume: Ability To Maintain Daily Fulfillment Even At Peak Volume Of Over 25,000 Orders Between DTC Store & Amazon Shipments
Brand D
- Order Volume: Doubled Year Over Year, 1000s Daily Orders
- Custom Packaging: High End Retail Box Shipped To Customer Requires Assembly & Kitting
- Inventory Growth: With Order Volume Growth, Brand Has Been Able To Reduce Manufacturing Costs By Shipping High Volume Of Product To Us At No Cost To Them For The Extra Storage Space
Brand E
- Order Volume: 0 ➡️ 1,000s Daily Orders, Business Has More Than Doubled Four Years In A Row
- Retail & Wholesale: Multiple Retail Programs In The Largest Retailers, All Pallets Built & Supporting EDI Done By Flat Fee; Additionally Massive Wholesale Program With LTL & Bulk Shipments
- Custom Projects: Ability To Turn Around Massive Custom Programs In 24 Hours
Brand F
- Order Volume: 100s ➡️ 1000s Daily Order Growth In 1 Year
- Retail: Multiple Retail Programs In The Largest Retailers
- International Shipping: Utilizing Multiple Unique Carrier Relationships Through Flat Fee To Reduce International Shipping Times By Over 40%
Does this sound familiar?
- All fulfillment companies promise the world, and at first, maybe they deliver, but after a few months, they slack off terribly
- I get promised a rolls-royce by the sales person but the service is more relatable to city transit services
- My product takes days to ship, it’s never same day or within 24 hours
- Getting surprise charges at the end of the month “oops”
- Finding out WEEKS after a mistake happens from our customers and not our fulfillment provider who managed to not tell us in advance
- All fulfillment companies find ways to get you with random fees
BELIEVE IT OR NOT, WE USED TO THINK THIS TOO. IN FACT, WE’VE BEEN THERE.
We’ve suffered the pain of…
- No sense of the actual shipments being processed - surprise costs due to inconsistent packaging...
- Orders not being shipped same day, the next day, or the day after...
- Never being able to get a hold of ANYONE in the business that knows what’s going on...
- Never ending excuses for costly mistakes that they passed off all accountability for...
- Finding out WEEKS after a mistake happens from our customers and not our fulfillment provider who managed to not tell us in advance...
- Getting surprise charges at the end of the month “oops”...
